I am sure many of us feel that customer care is dead and buried, as on a regular basis we share haunting experiences of many retailers, insurers, telecommunication firms and other service providers. As a trainer my whole day revolves around my customers, commonly referred to in
What’s the benefit of a bespoke management training programme? According to the Oxford English Dictionary the definition of bespoke really says it all: “written or adapted for a specific user or purpose” Our ‘Ready to Run’ leadership programmes are always popular, however having a tailored or bespoke