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Customer Service Training

Who’s Zoomin’ who?

By Graham Proud on October 6, 2020   /   Business Skills Training, Customer Service Training, Management Training, Sales Training   /   Leave a comment
Graham Proud Four Steps Training

No surprises that across the world, we are all facing challenging times.  The uncertainty of COVID-19 has been all consuming, and the impact to those directly or indirectly affected is both immensely sad, and overwhelming. Like many businesses in the early stages of the pandemic our work

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The Ghost of Customer Service!

By Graham Proud on November 1, 2011   /   Customer Service Training   /   Leave a comment
Graham Proud Four Steps Training

I am sure many of us feel that customer care is dead and buried, as on a regular basis we share haunting experiences of many retailers, insurers, telecommunication firms and other service providers. As a trainer my whole day revolves around my customers, commonly referred to in

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