No surprises that across the world, we are all facing challenging times. The uncertainty of COVID-19 has been all consuming, and the impact to those directly or indirectly affected is both immensely sad, and overwhelming. Like many businesses in the early stages of the pandemic our work
I am sure many of us feel that customer care is dead and buried, as on a regular basis we share haunting experiences of many retailers, insurers, telecommunication firms and other service providers. As a trainer my whole day revolves around my customers, commonly referred to in